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In law, a class action or a representative action is a procedural device used in litigation to determine the rights of and remedies, if any, for large numbers of people whose cases involve common questions of law and/or fact.
Class actions may also be brought on contracts. For example, all customers of America Online could claim damages when it went to its $19.95 per month rate - with inadequate capacity to handle the increased traffic.
A "class action" is a civil suit brought by one or more people on behalf of themselves and others who are similarly situated. In other words, the others are in a similar circumstance where the common issues are the most critical to the lawsuit.